Clear rules for digital products and private mentorship.
AI Systems purchases are downloadable digital products and are generally final once access is delivered. 1:1 AI Mentorship is paid month to month and reserves Payton’s time and access for that month. The rules below explain the difference.
When a refund may be approved
Contact AI Mentorship for a duplicate charge, a purchase you did not authorize, an access problem that AI Mentorship cannot correct, or a refund required by applicable law. Explain the issue and include the email used at checkout.
What happens after a full refund
When Stripe confirms an approved full refund, access to the protected Drive library for that purchase is removed and the license to keep using those systems ends. You will no longer receive updates for that product. If you bought another product separately, its entitlement remains in place. Removing Drive access cannot retrieve files already downloaded to your computer.
Partial refunds
Partial refunds are not automatic. They are reviewed individually and do not automatically change library access.
Complete upgrades
If a focused-pack payment was credited toward Complete, the source order or orders and the upgrade payment are reviewed together. A refund, reversal, dispute, or chargeback on any linked payment may change the remaining Complete entitlement and library access. The same amount cannot receive overlapping refund and upgrade credit.
1:1 AI Mentorship payments
A mentorship application does not take payment. If accepted, the mentorship costs $1,000 per month. The written acceptance email and Novo invoice control the start date and payment for that month.
Each paid month reserves weekly sessions and between-call access for that month, so a month that has begun is generally not refundable. Future months can be declined before the next invoice is paid. A duplicate or unauthorized charge, or a refund required by law, is handled under the rules above.
The mentorship does not guarantee revenue, time savings, or another business result. If Payton cannot provide the paid mentorship period, contact hi@paytonbilodeau.com so the unused portion can be resolved.
Ask before buying
If you are unsure which product fits your tools or work, email hi@paytonbilodeau.com before purchasing.